Frequently asked questions

Subscriptions & Cancellation

How do I subscribe to Makooky app?

Subscribing to Makooky app is very easy. You can subscribe through Apple store or Google play or Phone Billing.

 

How do I subscribe to Makooky app through Apple store?

  1. Open Makooky app from the device you want to subscribe on

  2. Press on the setting symbol

  3. Enter the parental control password

  4. Click on Subscribe

  5. Choose the package you want to subscribe

  6. A message will appear for your confirmation

  7.  If you have not chosen the payment method yet on your device, you will see the different option you can choose from. Choose your preferred payment method be it credit card or your monthly phone bill deduction.

When you are done, you will receive a confirmation message to your device or the Email address. Your subscription will automatically renew unless auto-renew is turned off 24 hours before the end of the current period.

 

How do I subscribe to Makooky app through Google play?

  1. Open Makooky app from the device you want to subscribe on

  2. Press on the setting symbol

  3. Enter the parental control password

  4. Click on Subscribe

  5. Choose the package you want to subscribe

  6. A message will appear for your confirmation

  7.  If you have not chosen the payment method yet on your device, you will see the different option you can choose from. Choose your preferred payment method be it credit card or your monthly phone bill deduction.

When you are done, you will receive a confirmation message to your device or the Email address. Your subscription will automatically renew unless auto-renew is turned off 24 hours before the end of the current period.

 

• Can I cancel my subscription at anytime?

Yes, you can Cancel/unsubscribe at any time whether from your Apple Store (IOS) or Google Play (Android).

 

• How do I Cancel/unsubscribe through Apple Store (IOS)?

First, open Makooky app from the device you are subscribed on.

  1. Go to the phone setting; make sure your Apple account name is correct

  2. Click on your account at the top of the screen, and then tap on your Apple Account email. You may be asked to sign in using your account or fingerprint.

  3. Tap on Subscriptions

  4. Find Makooky name and tap on it

  5. Select Cancel/unsubscribe

 

• How do I Cancel/unsubscribe through Google Play (Android)?

  1. Go to the phone setting; make sure your Google account is correct

  2. Click on the list at the top of the screen and choose Subscriptions

  3. Look for Makooky and press on it

  4. Select Cancel/unsubscribe

  5. Tap to confirm the cancellation

  • How do I subscribe to Makooky app through Mobile Billing on Google store?

  1. On you Mobile/Tablet, Open Google Play

  2. Tap Menu then Payment Methods

  3. Choose payment through your Mobile Service

  4. Follow the instructions to confirm the new payment method

 

​Countries that allow Phone Billing.

  • How do I subscribe to Makooky app through Mobile Billing on Apple store (iTunes)?

  1. On you iPhone/iPad, Open App Store

  2. Tap your Apple ID icon, then click on your email account

  3. Tap Manage Payment then add payment method

  4.  Choose Mobile phone

  5.  Follow the instruction

 

 

​Countries that allow Phone Billing.

  1. Send (1) to 801434 to subscribe to Makooky App

  2. You will receive an activation code confirming your subscription. 

  3. Go to settings page in Makooky app, and choose account setup. Make sure to log in your account before.

  4. Enter the activation code in the given space and press apply

  5. You will then receive a text message confirming your subscription

  • How do I Cancel/unsubscribe through my Saudi STC phone bill?

Send (U1) to 801434 number.

General Questions about the app:

Is Makooky a free app?

Downloading the app is free but you need to subscribe to enjoy all the content.

 

What is the suitable age to use Makooky app?

Makooky app is suitable for children between 0 to 9 years old.

 

Why do parent choose Makooky app?

  1. Makooky app is the first kids’ application that provides dialects such as the Saudi, Emirati, Lebanese, and Egyptian dialects along side with the classical Arabic when reading stories.

  2. Classified content based on the child levels in reading.

  3. Majjarati page that shows the progress of the child, and the level of reading they achieved.

  4. The Awards page that makes the child earns a motivational prize when certain content is completed.

  5. Ads free that create a safe environment for your child.

  6. Wi-Fi Free. You can download all the content and enjoy them without the need to be connected to the internet.

 

Can I use Makooky app without subscribing?

Yes, but that will not allow your kids to open all the content.

 

Should I be online while using the application?

No, after downloading all the content while being connected to the internet, your children can enjoy Makooky app anywhere and anytime Wi-Fi free.

 

Which devices can I download Makooky app on?

Makooky app is available on all Android and IOS devices.

 

Can I mute the background music on the app?

Yes. When you open the app, at the home page, press on the music microphone sign to mute the sound.

 

Can I mute the music in the stories page?

Yes. Before playing the story, you will see an option to mute the music.

 

Can I mute the music in the songs page?

No, this option is not available.

 

Can I change the Language of the app?

Yes, you can change the Language of the setting from English to Arabic and vice versa but you cannot change the Language of content.

  1. Open Makooky app

  2. On the main page, press on the setting button

  3. On the top of the screen, choose the language you want then go back to the app.

 

Are Makooky songs and stories available in English Language?

No, Makooky content is available in Arabic so far.

 

How do I use the promo code on Android devices?

  1. Open Makooky App and press the setting button

  2. Insert the security number

  3. Press the subscription option

  4. Paste the promo code on the blank “Enter discount code“ and then press on it to activate the annual offer

How do I use the promo code on IOS devices?

  1. Open Makooky App and press the setting button

  2. Insert the security number

  3. Press the subscription option

  4. Paste the promo code on the blank “Enter discount code“ and then press on it to activate the annual offer

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